In my role as a Live-in Account Manager, I have the challenge of ensuring that every live-in package is seamlessly matched with the perfect care worker of choice. I am responsible for coordinating and covering any breaks that our care workers may require, guaranteeing uninterrupted care throughout the day. I also personally visit our Service Users, their families and our outstanding care workers, to help facilitate strong relationships and ensuring their needs are met.
Beyond the daily tasks, it is also important to monitor and ensure that we are providing a safe and secure service. In order to do this, it is important in my role to spend time collaborating with a team of multi-disciplined professionals. Together, we strive to deliver an environment where exceptional care is developed.